Customer Service Basics
Seminar by
Geewiz Group Professional Speakers NZ Ltd
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On-Site
/ Seminar
Details
Customer Service Basics is ideal for front desk people, to give confidence and skills to build results.
Code:001
Duration:1 Day
Location: Held at various locations in Auckland, Wellington and Christchurch that will be confirmed when booking.
Content:Customer Service Basics covers:
Duration:1 Day
Location: Held at various locations in Auckland, Wellington and Christchurch that will be confirmed when booking.
Content:Customer Service Basics covers:
- How to give great customer service
- Control - Learn how to focus your personality and attitude
- Answer the phone with enthusiasm
- Up-sell quantities and additional products
- Handle e-mail, phone, text and fax queries fast and with success.
- Handling difficult and awkward customers
- How to handle complaints
- Talk the customer's language
- Listening skills and counter sales
- Skill using benefits
- Suggestions not Opinions
- Ask questions to get decisions
- How to use AIDA
- Better than Yesterday planning
- Motivating yourself every day
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Established in 1983 to help business's grow and people learn sales & marketing skills. Lead by Richard Gee, trainor, speaker, workshop leader, facilitator, mentor, coach, consultant, decisionmaker, author and passionate about helping people learn about sales , marketig, leadership, and business success strategies.
Richard has presented in 34 countries, to over 320000 participants, and completed 12900 presentations .
Books written include : Practical Marketing in NZ, Sales Mnagement, Sales challenge change, How to do a Marketing Audit, How to create a Successful Strategic Business plan, Laws for Sales & marketing, Export Sales & marketing strategies, and 100's of articles for online and print based media publications.
Richard has run and created successful business's and uses his ownership skills and leadership skills to pass on practical tips, strategies and useful advice to Business owners, sales managers, leaders, and staff and budding entrepreneurs to help them be better than yesterday and use the skills learnt to progress faster. ...
Richard has presented in 34 countries, to over 320000 participants, and completed 12900 presentations .
Books written include : Practical Marketing in NZ, Sales Mnagement, Sales challenge change, How to do a Marketing Audit, How to create a Successful Strategic Business plan, Laws for Sales & marketing, Export Sales & marketing strategies, and 100's of articles for online and print based media publications.
Richard has run and created successful business's and uses his ownership skills and leadership skills to pass on practical tips, strategies and useful advice to Business owners, sales managers, leaders, and staff and budding entrepreneurs to help them be better than yesterday and use the skills learnt to progress faster. ...
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