Details
Do you dream about having staff with superb customer service skills? Then get them to complete this course now! We offer support, monitoring & reporting in the GOLD course.
The Winning with Customers course provides useful info about:
* Customers expectations
* Service excellence
* Excellence in communication
* Customer service attitude
* Time management
* Complaint handling & resolution
The SILVER course ($99) includes 9 comprehensive lessons, several quizzes, stop & think exercises, and a final assessment. Upon completion of the SILVER course we will issue you with a Certificate of Completion! The GOLD course ($199) includes an individual Action Plan.
Access this course on your:
* Smartphone & iPhone
* Tablet & iPad
* Mac notebook & PC laptop & any computer
The International Travel College of New Zealand (ITC) is a premium supplier of on-campus and distance learning training courses for the travel, tourism and aviation industry. ITC are winners of three New Zealand Tourism Awards in recognition of excellence in tourism training and multiple winners of Business Excellence Awards.
On-campus courses have been offered since 1996 at the Auckland City campus, and at the Botany campus since 2006. Distance Learning courses were started in 2006.
ITC now also offers online short courses through itconlinetraining.com
