Effective and Assertive Communication

The Effective and Assertive Communication Workshop facilitated by Xandra Yebron will help participants discover exactly how they can be assertive while staying true to their unique behavioral style.
The primary objective of the seminar is to develop the CORE skills of the participants for effective, assertive, and collaborative communication through the CORE model:
1. Character building when Communicating with Others
2. Openness to Communicate
3. Responsiveness to Others
4. Engagement using the core skills for communication

INSTRUCTION: The Social Media Revolution 
- What is the communication today? 
Part 1: Foundations of Communication

• Communication Definitions
• 4 Levels of Communication
• Iceberg Model of Communication
• Barriers to Effective Communication
• Personality Profiling
• Driver, Analyzer, Persuader, Stabilizer

Part 2. ASSERTIVE COMMUNICATION

• (Self-Assessment ) What type of communicator am I?
• Definitions of Passive, Aggressive  and Assertive Communication
• Tips and Tools on Assertiveness
• IMAGE of an Assertive Communicatior
• 3PEP Method to Thought Organization (Workshop)
• Positive Phrasing (Workshop)
• Saying No
• Giving Feedback
• Delivering Bad News
• Asking Questions
• Why and When to Assert? (Engaging in Crucial Conversations)
• What is a Crucial Conversation?
• Benefits of Entering Crucial Conversations
• How to Enter into Crucial Conversations
• Part 3. APPLICATION OF EFFECTIVE AND ASSERTIVE COMMUNICATION SKILLS
• Creative Demonstration of Learned Communication Skills (Workshop)

After earning a Bachelor of Arts degree in Speech and Drama from the University of the Philippines in Diliman, Xandra became a member of the faculty of the Department of Speech Communication and Theater Arts (DSCTA). Her interest in the performing arts and her experience as an instructor in U.P. nurture her love for training. She was with U.P. for 9 years. Teaching Speech Communication courses allowed her to think of various teaching methodologies that suited her students. Being an instructor also honed her facilitation skills as the thrust was student-centered learning.
When the opportunity arose, she grabbed the chance to train full-time. She was a Communication and Culture Trainer for Convergys, Philippines. She trained for 4 years. At Convergys, her training world expanded. She trained numerous classes in English grammer, pronunciation and call handling, went thought Training With Impact, was certified as Communication Reference Facilitator for Training the Trainer (a coaching reference), was tasked to coach and certify a new trainer, and fulfilled administrative tasks related to training and assigned accounts.
Now with People Ignite, she continues to improve and learn. With her experiences, she becomes more passionate for training and development. With the company, she hopes to help ignite that spark for continuous improvement and excellence.

• Save P2000 by availing our Best Buy Deal
•         Reserve 2 seats and get 1 FREE with Best Buy Deal
•         GROUP DISCOUNTS:  Knock off a couple of pesos off our rates when you register in groups! Call us to inquire about our group discounts.
  • 3 delegates - Less P 300 per delegate 
  • 4 delegates - Less P 400 per delegate 
  • 5 or more delegates - Less P 500 per delegate