Details
Conflict in human relationships, even good relationships, is inevitable both at home and in the workplace in New Zealand. Learning how to manage conflict is a key skill for anyone who works in a team, interfaces with customers or has a supervisory role.
The PD Training Conflict Resolution Training Course empowers participants with the techniques to identify the source of conflict, and then how to manage and resolve the issue quickly and with professionalism.
Attend a Conflict Resolution Training Class today, or have one of our professional trainers come to your workplace in Auckland, Wellington or Christchurch.
Outline
Conflict – is it all bad?
- Welcome
- What do we mean by Conflict?
- The Basis of Conflict
- Reflection
Understanding Your Response to Conflict
- The Learning Dimension Profile
- The Thomas-Kilmann Conflict Mode Instrument (TKI)
- Reflection
What makes up conflict?
- From Wince to Scream
- Filters
- Emotions and Conflict
- Reflection
How Managers Can Add to Conflict
- Micromanagement
- Poor Understanding
- Vague Expectations
- Setting Poor Standards
- Reflection
Resolving Conflict Between Others
- Planning and Setting up a Meeting
- Running a Mediation Meeting
- Negotiating a Solution
- Developing an Agreement
- Reflection
When Conflict Involves You
- Conflict Mapping
- Having a Balanced View
- Overcoming Resistance to Meet
- During the Meeting
- Reflection
Implementing Agreements
- Paying Attention
- Follow-up Meetings
- Reflection
Reflections
- Create an Action Plan
Welcome to pd training, we are an Australian-owned international training and professional services organisation. We have around 400 specialist trainers across Australia delivering thousands of courses each year in our 16 areas of specialty.
We provide industry-leading post course reinforcement, a training management system, world-class Personality Profiling, and support custom training roll outs across Australia and the world.
Professional Development Training provides Australia's leading and most comprehensive training solution. Learners receive our exclusive industry-leading post course reinforcement framework to help them beat the forgetting curve, and make the most of the training.
Management receive a range of benefits including a training management system that makes quoting, booking and reporting on training easier and faster than ever before.
