Details
Good communication skills are crucial for success in any business in New Zealand. In this Communication Skills training course, you'll discover things like how different personality types influence communication, what your communication preferences are and how to recognise the preferences of others.
Whether you want to improve your workplace or personal relationships, you’ll learn strategies for communicating effectively and overcoming common barriers. You will practice listening, speaking and questioning skills and explore the importance of understanding body language.
This course also teaches you how to adjust your communication approach, so your message is well received by others. If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you.
This PD Training professional development course is available throughout New Zealand, including Auckland, Christchurch and Wellington.
Outline
Communication is key to success
- 5 Habits of Highly Effective Communicators
- Reflection
LDP – Communication Evolution Tool
- Adjusting your style for a better approach:
- Communicating when stressed
- Reflection
Bridge the Gap to Communication Barriers
- The Communication Process
- Types of Barriers
- Self-Awareness – Johari Window
- Reflection
Beyond Verbal Communication
- Understanding the Mehrabian Study
- All About Body Language
- Para-Verbal Communication Skills
- The Power of Pitch
- The Truth about Tone
- The Strength of Speed
- Reflection
Active Listening
- 8 Common Barriers to Effective Listening and how to overcome them
- Quadrant of cognitive/explanatory styles
- Understanding Active Listening
- Sending Good Signals to Others
- Ladder of Inference
- Reflection
Asking Good Questions
- Open Questions
- Closed Questions
- Probing Questions
- Reflection
Speaking Like a STAR
- S = Situation
- T = Task
- A = Action
- R = Result
- Using “I” Messages
- Active Constructive Response - ACR
- Reflection
Reflections
- Create an Action Plan
- Accountability = Action
Welcome to pd training, we are an Australian-owned international training and professional services organisation. We have around 400 specialist trainers across Australia delivering thousands of courses each year in our 16 areas of specialty.
We provide industry-leading post course reinforcement, a training management system, world-class Personality Profiling, and support custom training roll outs across Australia and the world.
Professional Development Training provides Australia's leading and most comprehensive training solution. Learners receive our exclusive industry-leading post course reinforcement framework to help them beat the forgetting curve, and make the most of the training.
Management receive a range of benefits including a training management system that makes quoting, booking and reporting on training easier and faster than ever before.
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